PRIVACY POLICY

Last updated: 23 August 2026

Only Once ("Only Once", "we", "us" or "our") operates this website and online store. Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, make a purchase, contact us or otherwise interact with Only Once.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

INFORMATION WE COLLECT

Depending on how you interact with Only Once, we may collect information including:

• your name;

• email address and phone number;

• billing and shipping addresses;

• order and transaction information;

• payment-related information;

• communications you send to us;

• device, browser and network information;

• IP address;

• website usage and interaction information; and

• information collected through cookies and similar technologies.

Payment information may be collected and processed directly by Shopify and our payment providers. Only Once does not generally receive or store your complete payment card details.

HOW WE COLLECT INFORMATION

We may collect information:

• directly from you when you place an order, contact us or provide information through our website;

• automatically when you use our website, including through cookies and similar technologies;

• from Shopify and service providers that help us operate our store; and

• from other third parties where permitted by applicable law.

HOW WE USE YOUR INFORMATION

We may use personal information where reasonably necessary to:

• process payments and orders;

• fulfil and ship purchases;

• provide tracking and transactional updates;

• provide customer support;

• process returns, refunds and warranty claims;

• communicate with you about your order;

• operate and improve our website and services;

• detect and prevent fraud, misuse or security incidents;

• maintain appropriate business and transaction records;

• comply with legal, regulatory, tax and accounting obligations;

• enforce our Terms of Service and other policies; and

• protect the rights, property and security of Only Once, our customers and others.

Where you have chosen to receive marketing communications, we may also use your information to send product releases, restocks and other Only Once updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in those communications.

HOW WE DISCLOSE INFORMATION

We may disclose personal information where reasonably necessary to operate our business, including to:

• Shopify;

• payment processors;

• postal, courier and shipping providers;

• hosting and technology providers;

• analytics and security providers;

• professional advisers and service providers; and

• government, regulatory, customs, law-enforcement or other authorities where required or permitted by law.

For example, your name, shipping address, contact information and relevant order details may be provided to shipping providers in order to deliver your purchase.

We do not disclose personal information to third parties except where reasonably necessary for our business, where you have authorised us to do so, or where permitted or required by applicable law.

SHOPIFY

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information in connection with your access to and use of our store, including information required to provide ecommerce, payment and related services.

Information processed through Shopify may be transmitted to or processed in countries other than the country in which you live.

Shopify's handling of personal information is also governed by its own privacy policies.

COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, maintain security and improve your experience.

Shopify and other service providers used by our website may also place or process cookies in accordance with their own policies.

Depending on your location, you may have additional choices or rights regarding certain cookies and tracking technologies.

INTERNATIONAL TRANSFERS

Only Once is based in Singapore and some of our service providers operate internationally.

As a result, your personal information may be transferred to, stored or processed outside your country of residence.

Where required by applicable law, we take reasonable steps to ensure that overseas transfers of personal information are subject to appropriate protections.

DATA SECURITY

We take reasonable steps to protect personal information in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, loss or similar risks.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for keeping any account credentials associated with our services confidential.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, administering warranty matters, maintaining business records, resolving disputes and satisfying legal, tax and accounting requirements.

When personal information is no longer required, we will cease retaining it or remove the means by which it can reasonably be associated with an individual, where required by applicable law.

YOUR RIGHTS

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include the right to:

• request access to certain personal information we hold about you;

• request correction of inaccurate information;

• withdraw consent to certain uses of your personal information;

• request deletion of personal information where applicable; and

• manage your marketing communication preferences.

These rights are not absolute and may be subject to exceptions under applicable law.

We may request information reasonably necessary to verify your identity before processing a request.

To make a privacy-related request, contact us at hello@onlyonce.studio.

CHILDREN

Our website and products are not specifically directed toward children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Only Once is not responsible for the privacy, security or content practices of third-party websites that we do not control. We encourage you to review their applicable privacy policies before providing personal information.

LEGAL REQUIREMENTS

We may collect, use, retain or disclose personal information where reasonably necessary to comply with applicable law, respond to lawful requests from authorities, establish or exercise legal rights, investigate suspected fraud or wrongdoing, or protect Only Once, our customers or others.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

The latest version will be published on this page together with its updated revision date.

CONTACT

For questions about this Privacy Policy, our handling of personal information, or to make a privacy-related request, please contact:

Only Once
Email: hello@onlyonce.studio
Singapore